RETURN & REFUND POLICY
1. Eligibility for Returns
We accept returns or replacements only under the following conditions:
- Wrong item received
- Damaged item upon delivery
- Missing item from package
Requests must be submitted within seven days from receiving the order.
2. Non-Returnable Items
For health, safety, and hygiene reasons, opened consumable products may not be eligible for return unless defective or incorrect.
3. Proof Requirement
Customers may be asked to provide:
- Order number
- Photos or videos of the item
- Packaging photos
- Unboxing video if applicable
4. Refund Processing
Approved refunds may be processed through:
- Original payment method
- Store credit
- Replacement shipment
Processing timelines may vary depending on payment providers and banks.
5. Shipping Costs
Shipping fees may be non-refundable unless the issue is caused by our error.
6. Contact Information
For return and refund concerns, contact:
Email address: bonavita.customercare@gmail.com
Phone Number: (02) 8708-6249